RICH DIAMONDS RETAIL STORE NOW OPEN IN WESTFIELD MISSION VALLEY MALL & SHOPPES AT CARLSBAD MALL INSIDE LOCAL NICHE

FAQ

Mink Virgin Hair

Our hair is FINAL SALE due to federal laws regarding health and sanitation. NO returns, No refunds, or No exchanges unless you notice the product was defective or the incorrect product was sent. If so please contact us at RichDiamondsLLC@gmail.com IMMEDIATELY within 2 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn. The hair cannot be brushed, combed, cut, or taken out of the bundle and tried on, or processed in anyway. We do not accept returns if you have changed the hair pattern in any way including running your hands or a brush through it. If our company decides to take your product back, we will notify you and you are responsible for the shipping and shipping MUST have a tracking number that needs to be emailed to us for your return to be processed prior to sending it.

We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for returns.

WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.

Our hair is FINAL SALE due to federal laws regarding health and sanitation. NO returns, No refunds, or No exchanges unless you notice the product was defective or the incorrect product was sent. If so please contact us at RichDiamondsLLC@gmail.com IMMEDIATELY within 2 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn. The hair cannot be brushed, combed, cut, or taken out of the bundle and tried on, or processed in anyway. We do not accept returns if you have changed the hair pattern in any way including running your hands or a brush through it. If our company decides to take your product back, we will notify you and you are responsible for the shipping and shipping MUST have a tracking number that needs to be emailed to us for your return to be processed prior to sending it.

We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for returns.

WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.

Siberian Mink Lashes

Our Mink Lashes are FINAL SALE due to federal laws regarding health and sanitation. NO returns, No refunds, or No exchanges unless you notice the product was defective or the incorrect product was sent. If so please contact us at RichDiamondsLLC@gmail.com IMMEDIATELY within 2 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn. The lashes cannot be removed from the original packaging or tried on. If our company decides to take your product back, we will notify you and you are responsible for the shipping and shipping MUST have a tracking number that needs to be emailed to us for your return to be processed prior to sending it.

We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for returns.

WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.

Apparel

All apparel are eligible for exchange only with the exception of swimwear products and accessories. Swimwear and Accessories are FINAL SALE due to the nature of those products. NO returns, No refunds, or No exchanges unless you notice the product was defective or the incorrect product was sent. If so please contact us at RichDiamondsLLC@gmail.com IMMEDIATELY within 2 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn. If our company decides to take your product back, we will notify you and you are responsible for the shipping and shipping MUST have a tracking number that needs to be emailed to us for your return to be processed prior to sending it.

We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for returns.

WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.