All in-stock Standard orders will be shipped within 3-5business days after cleared payment. Orders placed after 10AM PST are processed the next business day. Orders are dispatched pending cleared payment. For credit/debit card transactions payments take 24-28 hours for clearance. We have no control over your CREDIT CARD companies clearance times. Once orders are shipped; shipping fees are NON-REFUNDABLE.
Often selected items will be available for pre-order.
NOTE: Pre-orders are currently not in stock at Rich Diamonds LLC. This product is reserved especially for you. Since your item is reserved - your account is charged at the time your order is placed!! Once pre-order items arrive they will be shipped out immediately to you! Pre-order items are usually popular items that sell out fast! For this very reason pre-ordering allows management to know how many items we should order to meet the demand of our "valued customers" Please note all our pre-order arrival dates are approximate. Manufactures regulate this date according to their production schedules. Rich Diamonds LLC has no control over their PRODUCTION SCHEDULE or inventory. We will refund your money in the event your pre-order cannot be fulfilled! If you cancel your order for any reason we will happily give store credit! No refunds are offered on pre-orders items.
These Items require immediate payment to reserve the merchandise. Pre-sale items will be shipped out immediately upon receipt from the warehouse. Some items have the potential of selling out quickly once it arrives to Rich Diamonds LLC and because of this reason we provide our customers the opportunity to pre-order items. When you "pre-order" an item or items, you are reserving an item or items before it is available. By reserving the item or items you are guaranteed that Rich Diamonds LLC will ship the item or items to you immediately upon availability before any customer who has ordered the item after its official availability date. On many occasions, we are able to ship items prior to their official availability date, however, we cannot guarantee all items will be available before the official availability date.
If you order multiple pre-order items or if you combine in-stock items with pre-order items Rich Diamonds LLC will ship your entire order once the pre-order item or items arrive. If you would like to receive the in stock items immediately we recommend to place the orders separate or we will invoice an additional shipping fee.
If you would like for the in-stock items to be shipped separately from the pre-order item please email us ($10 USD additional fee)
Please note that expected availability dates are provided by the manufacturers of each item and can be changed to ship earlier or delayed. Items are rarely delayed but if it does happen Rich Diamonds LLC will contact you with a new ship date
At Rich Diamonds LLC we ship using the following services:
- *Electronic Delivery
- *In person pickup
Order Processing: Orders are usually shipped out within 24-48 hours of placing your order. A tracking # will be provided once CREDIT and address verification are complete. Please note if we cannot verify your address and shipping details an email will be sent requesting additional confirmation. A response is required within 72 hours to verify your information; otherwise your order will be cancelled. Shipping and Billing information must be the same otherwise we require you to complete a credit card authorization form.
Domestic (USA) Shipping Time-Frames:
Following CREDIT authorization and verification you will receive your order in the below specified period of time. This does not include weekends or holidays. Standard and expedited shipping will be via UPS GROUND or USPS Mail. You will receive a shipping notification email that will notify you of the carrier and tracking options once your item is shipped. Orders placed with overnight shipping will ship out the same day and arrive the next day and in some cases 2-3 business days. Overnight orders must be placed before 12pm PST to process the same day; otherwise orders will process the following day.
- Standard Shipping: 5-7 business days for arrival
- Expedited Shipping: 3-4 business days for arrival
- Express Shipping: 1-3 business days for arrival
International Shipping Time-Frames: Typically 2-4 weeks for arrival. Expedited shipping available upon email request.
*Alaska and Hawaii- There is an additional $10.00 shipping fee for orders requiring expedited processing. Please note the customer is responsible for any country specific tariffs and duties added by their respective government.
*Canada- Expedited shipping requests cannot be guaranteed due to possible delays in customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government.
Refused Packages: Orders that are refused or un-deliverable will be charged the original shipping fee + reshipment fee to re-deliver this parcel/return shipping to us if applicable. Shipping fees are Non-Refundable charges.
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. Taxes are non-refundable or transferable fees.